Applies to both Probe Electronic Services and Probe Electronics.
Product Condition
Unless otherwise stated in the product description, all products for sale are brand new. Some are New Old Stock (NOS), and some, having been purchased by us in large quantities, may not have retail packaging.
Guarantees & Warranties
- All of our products are guaranteed for 12 months.
- Our refurbished remote controls have a 12-month parts and labour warranty.
- Some of our remote controls have a 5-year replacement guarantee (see product descriptions).
Our remote control guarantees and warranties will be honoured provided the product has not been damaged in any way, been opened (other than the battery compartment), or had leaky or incorrectly installed batteries. Simply return the remote(s) to us and we will repair or replace them free of charge (excluding return postage).
Choosing a Replacement Remote
Make sure your original remote looks exactly the same as the original pictured on the left in the first photo of the product description. If yours is the same, our replacement will work – guaranteed.
We strive to supply the latest replacement remote versions, so the replacement you receive may look slightly different or have different coloured buttons from our description photos. However, it will operate exactly as described.
Product Descriptions
We make every endeavour to give accurate descriptions of our products. Any errors or omissions are completely unintentional.
Cancellations
If you need to cancel a purchase, you must contact us by email before we dispatch your order. We cannot accept a cancellation once the goods have been dispatched.
Refunds & Returns
Refunds will only be issued if you have received the goods and found them to be defective. In that case we will refund the purchase price plus postage. If you would prefer us to replace the defective product, we will do so at no extra charge.
We describe all of our products as accurately as possible. Please read our descriptions carefully to make sure the product is suitable for your requirements, as we will not process a refund if you simply change your mind or choose the wrong item.
Where a product is described as a replacement, it is not an original item but our replacement version, programmed to suit the original application, unless stated otherwise in the description.
We may accept a return for what we consider to be a valid reason other than a change of mind, choosing the wrong product, or finding your original remote. In that case the initial postage fee plus a 15% restocking fee may be deducted from any refund, except where the product was defective.
If you have an issue with any of our products, please email us and include your phone number – we may be able to sort out your problem straight away.
Return Conditions
- To request a refund, you must email us within 7 days of receiving your goods, describing the reason for return, before sending the goods back.
- If we accept a return, you must email us the postage/shipping tracking number.
- Return postage is the responsibility of the purchaser and will not be refunded, except where the item was defective but not damaged.
- Once approved, all returned goods must be in the same condition as when we dispatched them, be well packed, and have a return tracking number.
- Returns must be accompanied by a copy of your purchase receipt.
- Once we receive the returned goods and all the above conditions have been met, we will refund the purchase price including postage for a defective product. Any other refund will be less the initial postage and the 15% restocking fee outlined above.
- Refunds are processed on the first business day of the next calendar month after we receive the returned goods.
- Any goods returned without our prior approval will be sent back marked “return to sender” at the sender’s cost.
Privacy
Any and all personal information collected from our website is for the purpose of processing customers’ orders only.
We respect your privacy and will not sell, trade, exchange or disclose any of our customers’ personal information to any unauthorised third parties unless required by law.
Orders
We will reject orders that are filled out in any written language other than English.
Purchasing From Our Site
By purchasing from our online store, you are entering into a contract with us, accepting and agreeing without exception to the above Terms & Conditions.